FAQs

CareLine™ is PetGuardian’s daily check-in service. A Care Specialist contacts you by phone or text at the time you choose to make sure you and your pet are okay.

CareLine™ is personal. You’ll hear from a real Care Specialist, such as Sara or Michael, who gets to know you, your routine, and your pet over time.

You choose your preferred check-in time and whether you would rather receive a phone call or text. Your Care Specialist reaches out each day and follows the preferences in your account.

If we can’t reach you after following your selected contact steps, we activate your Protection Plan and notify your Trusted Advocate according to your instructions.

Your membership includes daily CareLine™ check-ins, a familiar Care Specialist, a personalized Protection Plan, Trusted Advocate notifications, and the ability to update your preferences.

We’ll do our best to pair you with the Care Specialist you prefer. Availability may vary, but our goal is to provide a familiar person who gets to know you and your pet.

Yes. Contact us and we’ll help you adjust your Care Specialist based on availability and your preferences.

Yes. Monthly memberships may be canceled at any time. Contact us if you need to pause service temporarily or make changes to your plan.

Your Trusted Advocate is the person you choose to be contacted if we can’t reach you. This may be a family member, friend, neighbor, or another trusted person.

We follow the contact instructions in your Protection Plan, which may include phone calls, text messages, or other approved contact steps.

We share only the information needed to help protect you and your pet, according to the preferences and permissions in your Protection Plan.

We take privacy seriously and use secure systems and careful internal procedures to protect your information. We do not sell your personal information.

PetGuardian offers a Monthly Membership at $39.99 per month and an Annual Membership at $29.99 per month, billed according to the terms shown during checkout.

PetGuardian uses a 30-Day Money-Back Guarantee instead of a free trial. This allows your CareLine™ service and Protection Plan to begin immediately while giving you time to make sure the membership is right for you.

Yes. New memberships are covered by our 30-Day Money-Back Guarantee. Contact us within the first 30 days if you are not satisfied.

Yes. Contact us and we’ll help you move to the annual membership and explain how the billing adjustment will work.

PetGuardian is designed for people with dogs, cats, and other household pets. Contact us if you have a less common pet and would like to confirm whether the service is a good fit.

There are no standard age or breed restrictions for membership. We want to learn about your individual pet and the care instructions that matter most.

Yes. You may update your pet’s name, birthday, food, medication notes, favorite items, routine, and other details whenever needed.

You can include multiple pets in your Protection Plan. We’ll help you record the important information for each one.

You may pause check-ins, change the check-in time, or update your contact instructions before traveling. Contact us so your plan reflects your schedule.

Yes. You can change your preferred time and switch between phone and text based on availability and your membership settings.

PetGuardian’s service schedule and holiday availability will be explained during registration. Contact a Care Specialist for the most current schedule.

Yes. You may select phone or text as your preferred contact method, subject to the options available for your membership.