Welcome to PetGuardian (“PetGuardian,” “we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and share your information when you visit PetGuardian.club, register for our services, or use our CareLine™ membership.
By using our website or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect information you voluntarily provide, as well as certain information collected automatically through your use of our website.
Personal Information
When you register for PetGuardian, we may collect:
- Full name
- Email address
- Phone number
- Mailing address
- Emergency contact information
- Trusted Advocate information
- Preferred check-in schedule
- Communication preferences
- Payment information processed securely through third-party providers
Pet Information
We may collect information about your pet, including:
- Pet name
- Species
- Breed
- Age or birthday
- Gender
- Spay or neuter status
- Favorite food or toy
- Medical notes you choose to provide
- Other information you voluntarily submit
2. How We Use Your Information
We use your information to:
- Provide PetGuardian CareLine™ services
- Perform daily wellness check-ins
- Contact your Trusted Advocate when necessary
- Improve customer support
- Process membership payments
- Send important service notifications
- Respond to customer inquiries
- Improve our website and services
- Comply with legal obligations
We only collect information reasonably necessary to provide our services.
3. Daily Check-In Communications
As part of your membership, PetGuardian may contact you through:
- Phone calls
- SMS or text messages
- Email, when applicable
By registering, you consent to receiving these communications as part of your membership.
Standard messaging and data rates may apply from your mobile carrier.
4. Trusted Advocate Information
You may choose to provide the name and contact information of one or more Trusted Advocates.
This information is used solely for purposes related to your PetGuardian membership, including contacting your designated advocate if we are unable to reach you according to your Protection Plan.
5. Payment Information
Payments are processed securely through trusted third-party payment processors.
PetGuardian does not store complete credit card numbers on our servers.
6. Cookies and Website Analytics
Our website may use cookies and similar technologies to:
- Improve website performance
- Remember your preferences
- Analyze website traffic
- Measure marketing effectiveness
- Enhance your browsing experience
You may disable cookies through your browser settings, although some website features may not function properly.
7. How We Protect Your Information
We use commercially reasonable safeguards designed to protect your personal information, including:
- Secure encrypted connections using HTTPS and SSL
- Restricted access to customer information
- Secure hosting environments
- Regular software updates
- Industry-standard security practices
While no system can guarantee absolute security, we continuously work to protect your information.
8. Information Sharing
We do not sell your personal information.
We may share information only when necessary to:
- Provide PetGuardian services
- Process payments
- Work with trusted service providers
- Respond to legal requests
- Protect the safety of members, pets, or others
- Contact your Trusted Advocate according to your Protection Plan
All third-party providers are expected to protect your information appropriately.
9. Your Privacy Rights
Depending on where you live, including California, you may have certain rights regarding your personal information.
These may include the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Request a copy of your data
- Limit certain uses of your information where applicable
To exercise these rights, please contact us using the information below.
10. California Privacy Notice
If you are a California resident, you may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act.
Subject to applicable law, California residents may request:
- Access to personal information collected about them
- Correction of inaccurate personal information
- Deletion of personal information
- Information regarding categories of data collected and disclosed
- Information regarding the purposes for which data is collected
PetGuardian does not sell or share personal information for cross-context behavioral advertising.
11. Children’s Privacy
PetGuardian is intended for adults who are responsible for the care of pets.
Our services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children.
12. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When changes are made, the updated version will be posted on this page with a revised Effective Date.
Continued use of our website or services after changes become effective constitutes acceptance of the updated Privacy Policy.
14. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your information is handled, please contact us.
PetGuardian
California, USA
Email:
[email protected]
Website:
https://petguardian.club
Your Trust Matters
At PetGuardian, protecting your privacy is part of protecting what matters most. We are committed to handling your personal information with care, transparency, and respect while helping provide peace of mind for you and the pet who loves you.