SMS Policy

This SMS Policy describes the text-message program operated by Pet Guardian Club LLC ("PetGuardian") for members who choose SMS as their daily check-in channel.

Program description

PetGuardian is a daily wellness check-in service for older adults and other members who want a simple, daily confirmation that everything is okay. Members sign up at petguardian.club, select SMS as their preferred channel, and choose the time of day they want to receive their check-in.

Message content and frequency

• Daily check-in message sent once per day at the member's chosen local time. Example: "Good morning. Are you okay today? Reply OK to confirm, or HELP if you need emergency assistance."
• Account and safety notifications sent only as needed — for example, a confirmation when a member updates their profile, an escalation notice when we cannot reach the member, or a reminder if a check-in is missed.
• Typical frequency is approximately one to two messages per day, depending on member activity.

Opt-in

Members opt in to text-message communication by entering their mobile phone number and selecting SMS as their check-in channel during the signup flow at petguardian.club. The signup form clearly discloses that the member will receive daily check-in text messages and that message and data rates may apply.

Opt-out and HELP

• Reply STOP, UNSUBSCRIBE, CANCEL, QUIT, or END to any PetGuardian text to stop receiving text messages. We will send one confirmation message and then stop.
• Reply HELP to receive a short message with our support email and a link to this page.
• Members can also switch from SMS to a phone call (IVR) channel from their profile at any time.

Carrier and cost disclosures

Message and data rates may apply. Supported on all major U.S. carriers including AT&T, Verizon, T-Mobile, U.S. Cellular, Sprint (now T-Mobile), Boost, Cricket, MetroPCS, and most MVNOs. Carriers are not liable for delayed or undelivered messages.

Privacy and data sharing

We do not sell or share your mobile information, your text-message opt-in consent, or the contents of any check-in text message with third parties for marketing or promotional purposes. Your phone number and message history are used only to deliver the daily check-in service and to notify your designated Advocate when we cannot reach you. See our Privacy Policy for details.

Support

If you have any question about our SMS program, including consent or opt-in status, please contact us:

Pet Guardian Club LLC
Email: hello@petguardian.club
Website: petguardian.club

Changes to this policy

We may update this policy from time to time. We will post the updated version here and change the date above.